WRITING UNIT 12

Dear Ms. Marks

I'm very sorry that you have had a problem, with your dvd player.
First at all, we need to know what could be the problem in order to find it, please follow the next instructions.

1. Before your install your equipment, please read the product information guide wich comes with your Dvd player.

2. If you have read the information guide and your equipment has been installed correctly, and still it isn't work, please call costumer support to 01-999-888.

3. If the problem couldn't be solved yet, it is probably that you product may have a production default, in this case the company, would offer you two diferent optios.

First we can send you a replace equipment, and it will be at your home in three working days.
The other option would be refund your money to your account, it may takes two weeks.

If you need any further help please contact me by e-mail to jairbrenis@renovatio.com or you can call costumer service to 01 800 777 ext 112.

I'll be please to receive all your questions and dobts.

Jair Brenis